Canadian Orders - Support Center - Hookah Hub

We only use fast, affordable shipping methods for our Canadian customers.  Plus with our toll free phone number and exclusive live chat system you never have to worry about long distance phone calls.  Plus unlike other hookah stores we don't charge extra shipping and handling fees for Canadian customers.  In fact we are the only major Canadian owned and operated hookah shop online today.

Important Please Read!

• No minimum order amounts for our Canadian customers.  You can order as little or as much as you like.  It's up to you!
  
  
• Due to our desire to save all of our Canadian customers potential tobacco duties and taxes; starting October 19, 2007, any free tobacco that is included in the Free Starter Pack or any other offer will now be substituted with tobacco free Black Label herbal shisha in the same size and closest flavor.  This will drastically reduce any potential tobacco taxes and duties that the Canadian government may charge you.
  
  
• For Canadians purchasing tobacco we strongly recommend you DO NOT use UPS to ship your order. The reason for this is UPS will collect 100% of any and all duties and/or taxes for every item in your package based on it's value and then submit them to the Canadian government on your behalf.
  
  
• For Canadians purchasing tobacco we strongly recommend you use USPS (United States Postal Service). Using USPS will cost more in shipping but will give you a 75% chance of not paying any duties at all.  THERE ARE NO GUARANTEES
  
  
• For Canadians purchasing tobacco we strongly recommend you DO NOT order more than 250g of tobacco at one time. Placing smaller tobacco orders (250g or less) will help reduce your chances of paying Canadian tobacco duties.  THERE ARE NO GUARANTEES
  
  
• Duties, taxes or tariffs are between the customer and the Canadian government and are solely the customers responsibility.  For up to date duty, tax or tariff information please contact your local customs office.  Learn more

Canadian Shipping Rates

• Create a free account or login to an existing account.
• Select your products and add them to your shopping bag. 
• Select a shipping company; UPS or United States Postal Service (USPS)
• Select a shipping service; Ground, 3 Day, 2 Day, Next Day, ext.
• Review your live, discount shipping rate calculation for your order.

Canadian Customs & Duties Info

Most imported goods into Canada are subject to the Goods and Services Tax (GST) and many are also subject to Provincial Sales Tax (PST).  PST is charged based on the province in which your package entered Canada, so check with your local Canada Border Services Agency (CBSA) office for exact rates.  For example if your package entered Canada via British Columbia, you would be charged BC PST. 

The Canada Border Services Agency (CBSA) can examine any item that comes into Canada by mail.  If you receive a gift by mail it may be duty-free.  Duty and taxes are payable on most items imported into Canada. The amount of duty and tax you owe; if any, will be shown on Form E-14, Customs Postal Import Form, which is attached to your mail item.

• If you live in Newfoundland/Labrador, Nova Scotia or New Brunswick, you'll be assessed the harmonized sales tax (HST) instead of the GST.
• If you live in British Columbia, Manitoba, Ontario or Quebec, your provincial sales tax will also be payable.
• All mail items are subject to a $5 CAN handling fee payable to Canada Post.
• All amounts must be paid at the time of delivery (cash, certified check, VISA, MasterCard, or your Canada Post commercial account).
• Hookah Hub is not responsible or liable for information provided about duties, taxes or tariffs; as this is solely the customers responsibility.  For accurate duty, tax or tariff information please contact your local customs office.  Learn more

Canadian Customs & Duties Brokerage Fees

Canada Post will charge you brokerage fees for processing your order through Canadian Customs. The Canada Post brokerage fee is $5.00.  For UPS brokerage fees please see below.

Canadian UPS Brokerage Fees (Does Not Apply to USPS)

UPS offers free Canadian customs clearance for UPS Express Plus, UPS Express, and UPS Expedited but not UPS Ground.  Use the chart below to calculate your UPS Canadian customs brokerage fee.