Online Fraud - Support Center - Hookah Hub

Placing Fraudulent Orders Is Illegal

Credit card fraud is illegal and will not be tolerated. We use an advanced anti-fraud system to catch fraudulent orders and prosecute the culprits to the full extent of the law. All relevant information will be provided to the local authorities.

1. No order is accepted unless complete information is provided including full address and phone numbers.
2. International orders (orders outside of the US and Canada) must have matching billing and shipping addresses.
3. International orders (orders outside of the US and Canada) will not be accepted using free, web-based or email forwarding addresses.  The customer must provide an ISP or domain based address. One that can be traced back to a "real" person.
4. International orders (orders outside of the US and Canada) are only accepted from Western Europe and Japan.
5. We check every email address and don't accept orders unless the email/domain is a legitimate web site or ISP that can provide definitive identification of the email address in question. This method is not full-proof. When in doubt, go to step number 4.
6. If in doubt, we call the phone number listed on the order. We will alert many cardholders that their card information was being used by making this phone call. On the other hand, the party on the other end may have never heard of the "customer." this results in a call to the issuing bank of the credit card to alert their fraud department.