Delivery Times

Fast Shipping GuaranteeFast Shipping Guarantee

We promise to ship your order out as fast as possible or it's free! If your order doesn't ship out of our warehouse within 1-3 business day(s) your shipping is 100% free only at Hookah Hub!

Priority shipments such as UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select ship out the next business day or your shipping is 100% free!

 

Shipping & Delivery Info

"Excellent Service Guys! I just ordered my hookah package Monday night and received it Wednesday at around noon. I knew you were fast, but not that fast. I will certainly be doing for business with Hookah Hub in the future. Thanks"
Richie 

Processing & Delivery

All orders are sent to the shipping department as soon as possible. Then it normally only takes 1-3 business day(s) for orders to ship out of our warehouse. We're closed on all weekends and/or holidays which are not business days.

When an order ships from our warehouse your order status will change from "Processing" to "Shipped". We will then email you your tracking information to the email address on file. The order can then be tracked on either UPS.com / USPS.com.

Please see below for both processing and delivery times as well as explanations of the order statuses.

Domestic Orders (Business Days)
Shipping Methods + Processing (Us) + Transit (UPS) = Delivery Time
UPS Ground 1-3 Day(s) 1-5 Day(s) 2-8 Day(s)
UPS 3 Day Select Next Day 1-3 Day(s) 2-4 Day(s)
UPS 2nd Day Air Next Day 1-2 Day(s) 2-3 Day(s)
UPS Next Day Air Next Day Next Day by 5:00 PM 2 Day(s)
Canadian & International Orders (Business Days)
Shipping Methods + Processing (Us) + Transit (USPS) = Delivery Time
USPS Priority Mail International 1-3 Day(s) 8-12 Day(s) 9-15 Day(s)
UPS Standard To Canada 1-3 Day(s) 5-8 Day(s) 6-11 Days(s)
Order Status Overview
Processing The "Processing" order status means the order has been placed successfully and has been received. The next business day the order will be sent to the shipping department for processing (see above).
Shipped The "Shipped" order status means the order has been shipped successfully from our warehouse. The chosen shipping carrier has picked up the order and is in the process of delivering it (see above).
Declined The "Declined" order status means the credit card company declined the order and the credit card was not billed. Only the credit card company can explain exactly why they declined the order so we advise calling them as this will normally fix the issue. After the changes have been made the next order should go through.
Open/Fraudulent The "Open" order status means that our security software has determined that the order did not pass our order security settings and did not permit the order to be placed or billed. Any future attempts to place another order will fail as well. In addition phone orders are not permitted once a previous order has failed.
Hours Of Operation
  • Monday to Friday
    • 9am to 5pm (Pacific Standard Time)
  • Closed all weekends and/or holidays.
Terms & Conditions
  • Email us on the 4th business day or thereafter and we'll give you a store credit for your shipping.
  • It's the customer's responsibility to email us requesting a shipping credit.
  • No credit card refunds will be issued. Only store credits/coupons will be issued.
  • Shipping times do not include any Canada Customs or international customs processing times and/or fees.
  • We reserve the right to make changes to this policy at anytime and without notice.