Fast Shipping or It's Free Guarantee

We promise to ship your order out as fast as possible and on time. If we don't your shipping is 100% free! If your order doesn't ship out of our warehouse within 1-3 business day(s) your shipping is 100% free!

Priority shipments such as FedEx Over Night, FedEx 2nd Day and FedEx Express Saver ship out of our warehouse the next business day or your shipping is 100% free!

"Excellent Service Guys! I just ordered my hookah package Monday night and received it Wednesday at around noon. I knew you were fast, but not that fast. I will certainly be doing for business with Hookah Hub in the future. Thanks"
– Richie –

This FedEx map represents the FedEx transit times for both FedEx Ground and FedEx Home Delivery. To view all available shipping options please see below.

Shipping & Delivery Info

All orders are sent to the shipping department the following business day after they are placed. Then it normally only takes 1-3 business day(s) for orders to ship out of our warehouse. We're closed on all weekends and/or holidays so these days do not count.

When an order ships from our warehouse the order status will change from "Processing" to "Shipped". We will then email the tracking information to the customer. The order can then be tracked on either FedEx.com, UPS.com, USPS.com or CanadaPost.com.

Please see below for both processing and delivery times as well as explanations for all order statuses.

Domestic Orders ( Day = Monday - Friday )
Shipping Methods	+ Processing (Us)	*+ Transit (FedEx)*	= Delivery Time
FedEx Ground	1-3 Day(s)	1-5 Day(s)	2-8 Day(s)
FedEx Home Delivery	1-3 Day(s)	1-5 Day(s)	2-8 Day(s)
FedEx Express Saver	Next Day	1-3 Day(s)	2-4 Day(s)
FedEx 2nd Day	Next Day	1-2 Day(s)	2-3 Day(s)
FedEx Standard Over Night	Next Day	Next Day by 3:00 PM	2 Day(s)
FedEx Priority Over Night	Next Day	Next Day by 10:30 AM	2 Day(s)
FedEx First Over Night	Next Day	Next Day From 8 AM - 10 AM	2 Day(s)
Canadian & International Orders ( Day = Monday - Friday )
Shipping Methods	+ Processing (Us)	*+ Transit (USPS)*	= Delivery Time
USPS Express Mail International	1-3 Day(s)	3-5 Day(s)	4-8 Day(s)
USPS Global Express Mail	1-3 Day(s)	1-3 Day(s)	2-6 Day(s)
USPS Priority Mail International	1-3 Day(s)	8-12 Day(s)	9-15 Day(s)
UPS Standard To Canada	1-3 Day(s)	5-8 Day(s)	6-11 Days(s)
Order Statuses Explained
Processing	The "Processing" order status means the order has been placed successfully and has been received. The next business day the order will be sent to the shipping department for processing (see above).
Shipped	The "Shipped" order status means the order has been shipped successfully from our warehouse. The chosen shipping carrier has picked up the order and is in the process of delivering it (see above).
Declined	The "Declined" order status means the credit card company declined the order and the credit card was not billed. Only the credit card company can explain exactly why they declined the order so we advise calling them as this will normally fix the issue. After the changes have been made the next order should go through.
Open/Failed	The "Open" order status means that our security software has determined that the order did not pass our order security settings and did not permit the order to be placed or billed. Any future attempts to place another order will fail as well. In addition phone orders are not permitted once a previous order has failed.
Hours Of Operation
Monday to Friday 9am to 5pm (Pacific Time / GMT -8) Closed all weekends and/or holidays.
Terms & Conditions
Email us on the 4th business day or thereafter and we'll give you a store credit. Store credits/coupons will be issued for the total amount of your shipping. It's the customer's responsibility to email us requesting a shipping credit. No credit card refunds will be issued only store credits/coupons will be issued. We reserve the right to make changes to this policy at anytime and without notice.

Comments

Submit Your Testimonial

"I got my order so fast. And they always have great deals that allow me to try new flavors. I will not be paying 3 times the amount at my local hookah bars anymore. I just placed my 2nd order"

– Nadiyah Darling

"Always great, pleasant and helpful service; the orders get here quickly. "

– Sonja Millar