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My Order Status
- Overview & Tracking
- Processing & Delivery Times
- Order Statuses Explained
- Check My Order Status
- Hours Of Operation
All orders are sent to the shipping department the following business day after they are placed. Then it normally only takes 1-3 business day(s) for orders to ship out of our warehouse. We're closed on all weekends and/or holidays so these days do not count.
When an order ships from our warehouse the order status will change from "Processing" to "Shipped". We will then email the tracking information to the customer. The order can then be tracked on either FedEx.com, UPS.com, USPS.com or CanadaPost.com.
Please see below for both processing and delivery times as well as explanations of all order statuses.
| Domestic Orders ( Day = Monday - Friday ) | |||
| Shipping Methods | + Processing (Us) | + Transit (FedEx) | = Delivery Time |
| FedEx Ground | 1-3 Day(s) | 1-5 Day(s) | 2-8 Day(s) |
| FedEx Home Delivery | 1-3 Day(s) | 1-5 Day(s) | 2-8 Day(s) |
| FedEx Express Saver | Next Day | 1-3 Day(s) | 2-4 Day(s) |
| FedEx 2nd Day | Next Day | 1-2 Day(s) | 2-3 Day(s) |
| FedEx Standard OverNight | Next Day | Next Day by 3:00 PM | 2 Day(s) |
| FedEx Priority OverNight | Next Day | Next Day by 10:30 AM | 2 Day(s) |
| FedEx First OverNight | Next Day | Next Day From 8 AM - 10 AM | 2 Day(s) |
| Canadian & International Orders ( Day = Monday - Friday ) | |||
| Shipping Methods | + Processing (Us) | + Transit (USPS) | = Delivery Time |
| USPS Express Mail International | 1-3 Day(s) | 3-5 Day(s) | 4-8 Day(s) |
| USPS Global Express Mail | 1-3 Day(s) | 1-3 Day(s) | 2-6 Day(s) |
| USPS Priority Mail International | 1-3 Day(s) | 8-12 Day(s) | 9-15 Day(s) |
| UPS Standard To Canada | 1-3 Day(s) | 5-8 Day(s) | 6-11 Days(s) |
| Order Statuses Explained | |||
| Processing | The "Processing" order status means the order has been placed successfully and has been received. The next business day the order will be sent to the shipping department for processing (see above). | ||
| Shipped | The "Shipped" order status means the order has been shipped successfully from our warehouse. The chosen shipping carrier has picked up the order and is in the process of delivering it (see above). | ||
| Declined | The "Declined" order status means the credit card company declined the order and the credit card was not billed. Only the credit card company can explain exactly why they declined the order so we advise calling them as this will normally fix the issue. After the changes have been made the next order should go through. | ||
| Open/Failed | The "Open" order status means that our security software has determined that the order did not pass our order security settings and did not permit the order to be placed or billed. Any future attempts to place another order will fail as well. In addition phone orders are not permitted once a previous order has failed. | ||
| Hours Of Operation | |||
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